Shipping and Returns

SHIPPING

We currently post products within Australia and New Zealand only. We use Australia Post to help us get our products to you.

RATES

For postage within Australia, we offer flat rate shipping of $10.00. We can post your order by Express Post at the rate of $15.00. 

We offer free delivery to Yarrawonga/Mulwala and surrounds so long as your address falls under either the 3730 or 2647 postcode.  Minimum order total of $30.00 required.

For postage to New Zealand, we offer flat rate shipping of $25.95 or $29.95 for Express Post.

Please note that for heavy or bulky items, additional costs may be incurred.  We’ll contact you before processing your order to discuss options (such as paying any additional costs or modifying your order).

DISPATCH TIMEFRAMES

We process all orders within 1-2 business days of receipt of payment. Once an order is processed, we’ll do our best to dispatch orders on the same business day or the next business day.  If you require your order urgently, please contact us and we will do our best to dispatch it as quickly as we can.

We ask for your patience as this handling period may vary, for example, if we have a high volume of orders or during sale periods.

You acknowledge that we’re not liable for any delay in dispatch of your order.

DELIVERY TIMEFRAMES

Delivery times will vary between orders – we’ll do our best to let you know when to expect your delivery, however this is largely dependent on the delivery service provider. As a guide, your orders should arrive within 2-5 business days, unless advised otherwise. Local delivery can be expected either same or next day from order date, excluding public holidays and weekends.

DELIVERY ADDRESS

It’s your responsibility to make sure that your postal address details are correct - we won’t be responsible for any incorrect or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees or terminate this agreement and issue a refund in accordance with this agreement.

ORDERS LOST IN TRANSIT

When we dispatch your order, we will give you a tracking code for you to track the progress of your order.

If you’re concerned that your order has been lost or misdelivered, we ask that you contact us as soon as possible, so that we can investigate. You understand that while we’ll investigate your missing order, we make no representations as to responsibility or liability for any lost or misdelivered order. In the event of items lost or damaged in transit, you acknowledge that our liability is limited to the amount of any compensation we are able to recover from the delivery service provider, less our reasonable costs of investigating and applying for any compensation, unless otherwise required by law.

 

RETURNS

Purchases will only be eligible for return if deemed damaged or faulty.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@willaandcobaby.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@willaandcobaby.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

ORDER CANCELLATIONS

We currently do not accept order cancellations.  All orders are final once payment has been made.

 

If you have any queries in relation to our Shipping and Refunds Policies, please do not hesitate to email us at hello@willaandcobaby.com